Shaping the Business Services model, in directional alignment with strategic objectives and goals, is the first major step for successful redesigning of service functions.
The sourcing strategy for each organization depends upon the strategic direction of the organization, its growth plans, the current business priorities and how the various staff/support functions enable the business units and the organization to achieve their key goals. Quite often, the staff functions as a department, without being able to measure their output and their benefit/ impact on the organization.
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