The Genesis
Ravi S Ramakrishnan
Founder & Executive Chairman
After 25 years of Business & Finance Leadership experience in marquee companies starting with Unilever, holding senior management roles at Murugappa Group, CFO at Eicher and part of the Global Leadership Team at American Express, Ravi drew his inspiration to become the first-generation entrepreneur in the Business Services space. Given his pioneering global experience at American Express in mid 1990s to establish the first ever offshore Global Financial Centreat Delhi, he founded RvaluE Consulting in 2005 as a pioneer to offer end to end services to strategize, set up, stabilize, operate and transform Captive Shared Services in India and overseas. With 20+ years of Business Process Management (BPM) experience, Ravi has now grown this company to become the RvaluE Group with laser focus on the entire life cycle spectrum of the Business Services space, covering enterprise functions and services strategy, process & technology transformation, captive operations, and end to end solutions.
As a Business Leader at Amex Financial Centre, Ravi was integral to the growth of the Centre to make it truly global - starting with countries in Japan, Asia Pacific, and Australia (JAPA) Region, and expanding to servicing 30+ countries across all continents in the globe. He enabled growth and globalization of the Business Process Service operations in India creating ‘global centres of excellence’, for major F&A processes (like Accounts Payable, Reconciliations, Accounting and Reporting). He worked with customers across the globe, delivering over US$ 20 Mn cost saves and value-added services, while leading several global initiatives like Y2K Compliance, Capacity Optimization, Integrating Quality & Control, first time Sox Compliance for the global US$160Bn Balance Sheet etc.
Based on the nucleus Finance Centre, Amex Global expanded offshoring to multiple functions and high-end processes including Risk Management, Customer Service, Analytics, Procurement, Real Estate, etc., thereby, making India as the second largest country for American Express in terms of employees, next only to USA. In fact, Amex GlobalCentre laid the foundation to create a new Industry in Global Business Services for India including GE and other Fortune 500 corporations.
With India becoming the global hub for offshoring (through Amex in mid 90s) and spreading the power of Shared Services in India (since 2005), RvaluE pioneered Shared Services Forum to bring both global & India corporations and centres together in an Industry Platform, and this combined collaborative power was for the first time described and termed as ‘Global India’.
Over the 16 years of setting up RvaluE, Ravi has built the Group on the strong foundation of his 4 decades of corporate, professional and entrepreneurial experience, and the expertise of the RvaluE Team to expand to multiple dimensions through Associate Companies & Ventures across the Business Services Space – Advisory,Setting up Captive Centres, Operations, Expansion, Process Transformation, Coaching, Learning & Organizational Capabilities, SSF as Industry Platform, Frameworks, M&A, Technology and Research.
RvaluE Group is now a global services organization servicing multiple segments - India to India, Global Business Services (GBS) Centres, and Overseas to India offshore services including outsourcing.
Overview
RvaluE Group provides customized Advisory, Execution, Operations and Transformation services to help organizations realize full potential of Shared Services and Business Process Management (BPM) & Outsourcing with an end-to-end perspective. RvaluE, at its core, has a team of BPM pioneers & ‘resultants’(consultants focused to deliver results), experienced practitioners, professionals, facilitators and coaches to bring hands-on Business Services experience across the process value chain to offer ‘Best in Class’ to ‘Best in Context’ solutions to global and India corporations.
RvaluE signifies ‘realizing business value’ and the team ensures collaborative execution to drive metrics-based outcomes to deliver efficiency, productivity, cost saves, decision support analytics and business impact.
We look at the business process through the eyes of the customers. We focus our energies constantly in understanding, anticipating, meeting and exceeding our customers’ expectations. We consistently provide quality services to our customers, with a commitment to deliver good value to their satisfaction. Our client base includes large Indian Companies and Multinationals across the globe.
Since 2005, we have set up and partnered with 15+ SSCs within India and overseas in multiple functions including Finance & Accounting, Human Resources, Procurement, Marketing and IT. We have worked with small,medium and large corporations, and SSCs in multiple domains – Manufacturing, Pharma, Apparel & Retail, Telecom, Banking, Financial Services, etc.
We have carried out an amazing number of 130+ transformational assignments covering wide ranging projects and deliverables from Business Services blueprints for corporate functions, Impact Based Offshoring Potential (IBOP), SSC 2.0, Charge-out Methodology, Reimagining GBS Operations, Org Redesign, Performance Management Frameworks & Review, Workflow Selection & Implementation, People Redeployment, RFP Management & Partner Selection for Captive Centre Spin off, Building COE, Sourcing Management Office, Program Management Office for Offshoring end to end, Capacity Optimization, Business Continuity Plan & Testing, eSCM Benchmarking Best Practices, Delivery Excellence, Transition Tool Kit, Captive to Third Party Business, Discovery Assessment for cost saves potential, Process Maturity Assessment, and many more…
Having pioneered in offshoring as well as within India, RvaluE Group founded Shared Services Forum in 2011 to leverage the strengths of Global and India organizations and Captive Centres and has kept pace with the growth and transformation of the Business Services space in ‘Global India’. RvaluE has emerged as a premier and distinguished global services organization providing enterprise services strategy, end to end solutions and execution, transformation centric operations through its innovative Dedicate Captive (D-CapTM) model, process, technology & capability enhancement services and stakeholder management & governance. )
RvaluE has progressed in its mission to become the most reliable and globally respected business services partner to provide best in context end-to-end transformational solutions, capabilities, and services in the Business Services space, to realize business value for clients and other stakeholders. RvaluE will leverage collaborations with complementary relationships and expertise, to enable us to deliver on our commitments.
RvaluE is an authorised organization and one of the few globally qualified consulting organizations to implement eSourcing Capability Model. eSCM was developed by Carnegie Mellon University, USA and is now a global best practices model for Shared Services, BPO and ITO operations.