Client Case Studies

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Client Case Studies

Our clients serviced includes Fortune 500, Multinational and Indian Companies, range of large, medium and small sized corporates for Offshoring as well as India operations. Our Engagements cover Multiple domains, Multiple functions, Multiple operating models and focused on strategic, operational and project related areas.

Strategic Initiatives and Execution Assignments for a Fortune 500 Financial Services Company

  • CoEs for Global Accounting, Global AP & Global Balance Sheet Integrity
  • Process Tower Based Organization
  • Business Impact Initiatives with $ saves
  • Offshoring Expansion beyond F&A to Procurement, Analytics etc.,
  • SOX Section 404 Compliance
  • Process Chain Analysis - Level 1 to Level 5

Finance & Accounting of multiple business areas for an Automobile JV Company in Delhi NCR

  • F&A Processes - Corporate, Plant Operations and Sales & Mktg.
  • Cost saves with less than 2 Yrs Payback
  • Document Tracking Tool & Dashboards
  • 10% FTE saves in first 3 months

Joint Venture in India of the Client & India Company for a US based Home Infusion Giant

  • US to India Offshoring Operations for 200+ FTEs in 3 waves into a US-India JV
  • F&A, Customer Service & MDM Processes from 130 locations across US
  • Augmented new services/ process improvements
  • Cost Saves 4Mn USD

World’s 6th Largest Insurance Group with 5 Centers in India and one in Sri Lanka

  • BOT Ops for Three BOT Vendors with 6000+ FTEs
  • Customer Facing Ops; Back Office Operations; and F& A – 65% Voice & 35% F&A & Data
  • Vendor Performance, Capacity Utilization & Productivity Metrics
  • Charge Out Tool Developed
  • F&A Transition from Sri Lanka to India

F&A for a Large Global Networking & Telecom Infra Major SSC for India & Area Countries

  • Deputed Leader for Accounts Payable Operations
  • Completing Migrations and Improving KPI Scores
  • Performance Rank Top #1 from Rank #12, among 12 Global SSCs
  • Reduced Attrition, improved employee motivation & higher customer ratings
  • Ensured best-in-context ‘glocal’ practices for India requirements

Marketing, Customer Service Processes, IT Infra & Apps, and F&A Ops for a leading Private Sector Bank in India

  • Set Up, Operate & Manage Contract
    • End to End Marketing Hub in NCR & Mumbai
    • F&A Shared Services 80+ FTEs at NCR
  • Service Metrics and Dashboards with Zero to Ramp up 400+ in 6 months – Voice & Data
  • Transferred upon Merger after 2 years and 6 months

Finance & Accounting Ops for a Large Indian Pharmaceutical company with Revenues US$ 2Bn

  • Set Up F&A Shared Services and Ramped up to 150 FTEs
  • Implemented DMS & Workflow Tool
  • Transformation Projects across People, Process & Tech Capabilities
  • Performance Management Frameworks & Voice of Customer
  • eSCM Capability Assessment

For a Large Apparel & Retail company in Sri Lanka with distributed Locations

  • Setting Up SSC for 100+ FTEs in F&A
  • Stabilization Dashboard & Metrics
  • Charge-out Methodology
  • Comprehensive Assessment for Other Functional processes – HR, Procurement, Exports, Distribution with a Business case and Strategic Blueprint
  • Selection of HRMS

Consolidation of F&A, Data Management and Help Desk for a Large Retail Major in India

  • Setting up of SSC for 350+ FTEs in Tier 2 City in F&A
  • Implementation of DMS/ Workflow
  • Shift Working & Capacity Optimization
  • Payment from Single Bank Account for all businesses
  • Consolidated Vendor Master Management

Spin off of an Overseas Captive Shared Services Centre of a Food Services Major in UK

  • Holistic Assessment of Multi Functions
  • 350+ FTEs – F&A, HR, Procurement & IT
  • Spin Off Plan, Partner Selection & Deal Closure
  • Contracting & Transition Management
  • Program Management & Governance for 4 years

F&A and HR SSC for an Alco Beverages Major in Bengaluru

  • Blueprint for F&A & HR Functional Processes
  • HR SSC Set up & Operations
  • Business Case - Cost save 22%
  • Trigger for Global Offshore Centre in India

For a Plantations MNC Major with HQ in Sri Lanka, Regions at Indonesia & Malaysia

  • F&A SSC for Corporate, Indonesia, Malaysia & Plantations
  • Independent Legal Entity with Expansion to IT & Payroll
  • Multiple ERP Systems Alignment & Tech Tools
  • Business Service Capability Review
  • Learning & Capability Centres

Key Customers